AFTER SALES
The after-sale service work is an important part of our marketing and sales work. The quality of service provided will not only influence the company credit, but also closely relate to the safely running of the equipment. In order to maintain the good reputation of our products, OLEARN will strictly observe relevant national regulations about Product-Quality Law and provide high quality products with the principle of hospitable reception, enthusiastic service, quick response and prompt resolution. We will conscientiously implement the after-sale service work in full-scale, and make commitment to our clients as follows:
1, If any quality problems such as design, manufacture, function or procedure occur within the guarantee period, OLEARN shall take full responsibility and replace with correct one.
2, If any quality problems occur within the guarantee period, OLEARN shall provide solution and service after receive thebuyer’s notice in 24 hrs.
3, If any big quality problems occur out of the guarantee period, OLEARN will send maintenance technician to provide visiting service after receive the buyer’s notice and charge for a favorable price. 4, OLEARN will provide a lifetime favorable price to the buyer with the materials and spare parts used in our machine, equipment maintenance. The above mentioned are only basic after-sale service requirements.
5, The Payment of maintenance expense: All the maintenance expense within the guarantee period shall be borne by OLEARN except the freight
6, The above mention not include nature lossy part. Any question or confusion, please send it to inquiry@olearntech.com
RETURNS / REFUNDS / EXCHANGES
Any return for replacement must be authorized by OLEARN TECH. and under no circumstances will returns be accepted unlessso authorized. Return product via cheaper shipping, prepaid and insured, for your protection. (Please note, we cannot refund shipping fees).
All returns accepted by us for refund are subject to a 25% restocking fee. Restocking fees cover a portion of our administrative and warehouse expenses associated with the return and restocking of products (e.g., credit card fees, packaging, and administrative costs).
At our sole discretion, exchanges may be allowed. Exchanged products must be in as-new condition, unopened, and in factory packaging. If we accept the exchange, the customer will provide credit for the original purchase price less any shipping and handling fees. This credit can be applied to future orders.